Seasonal storms can have a profound impact on customer satisfaction and the service for electric utilities providers. Ensuring your IT systems are ready to support your storm operations is a challenge that many companies face these days.
There are critical issues that need to be identified and mitigated, from avoiding prolonged service disruptions and improving SAIFI, SAIDI and CAIDI to eliminating reputational damage and improving customer satisfaction.
Join Kimberley Humphrey (VP Utilities) and Scott Swanigan (Guest speaker, Olenick), who will discuss best practices, insights and how to prepare with storm readiness testing to identify problems before they occur and prevent adverse impacts to your mission-critical storm systems.
