Banks have evolved from brick-and-mortar locations that exclusively serve a local community, region or industry, to digital organizations with a global footprint. Today, banks provide personalized customer experiences no matter where customers are—whether they’re down the street or on the other side of the world.
One of main reasons banks have been able to achieve this blend of unique customer interaction and global, enterprise scale is by using tools such as the ones from software producer SAP. SAP develops solutions that enable seamless, intelligent experiences for internal and external end users based on who they are and how they use the bank’s services.
However, SAP solutions do more than just collect customer data and enable customer experiences. These tools help banks continuously evolve their business models, refine their operations and streamline back-office processes, powered by business intelligence and flexible services and features.
Need proof of how SAP has made an impact in the banking industry? Here are four eye-catching statistics that tell the story of this technology’s outsized impact—from its wide-scale use to recent developments in SAP testing.
The SAP brand is well known around the world, and that’s for good reason.
SAP is primarily known for its flexibility and scalability in implementation, especially throughout the banking industry. In fact, one estimate found that 50 percent of banks that use SAP around the world are large (with more than 1,000 employees), 32 percent are medium and 17 percent are small (with less than 50 total employees).
This distribution of implementations speaks to SAP’s ability to be tailored to and customized for a specific organization’s needs—regardless of its size, reach or geographic footprint.
According to an internal SAP study, 95 percent of financial services companies believe that moving business processes to the cloud “would notably improve their ability to digitally transform their whole technology ecosystem.”
Although this theme is nothing shocking in itself, the decision to move to and maintain SAP as a bank’s core enterprise backbone—especially it’s cloud-based and web-accessible features—can facilitate the adoption of other digital transformation initiatives.
This decision to move can be supported by a suite of powerful SAP testing tools used by quality engineering professionals that allow organizations to quickly, efficiently and accurately test SAP functions, integrations and performance across a range of end user platforms.
According to one SAP study, 90 percent of cloud decision makers at financial services companies believe in the importance of having software that integrates business functions across their value chain.
In a rapidly evolving business environment—with customer expectations driving faster response times and more service options—a back-end system such as SAP is essential. This system can reduce data silos, provide seamless data processing, deliver powerful business intelligence and reporting and enable real-time analysis, allowing banks to remain competitive and nimble.
More specific SAP features—such ashttps://www.bain.com/insights/evolving-the-customer-experience-in-banking/ SAP automation and SAP analytics—can speed up productivity with proactive, triggerable events, refine operations with advanced analytics and pinpoint areas in which costs can be saved.
Artificial intelligence (AI), machine learning (ML) and automation have streamlined technology services, enhanced customer self-service and improved SAP testing.
In fact, organizations that have made the decision to leverage AI, ML and automation in their SAP testing have reduced their regression testing time by up to 80 percent and increased efficiency by up to 40 percent. By focusing test scope, refining test case design, identifying potential defects and automating tests across a range of platforms, SAP testing tools can save time and money during the testing process.
SAP is often considered to be the nervous system running through an enterprise. As these statistics show, the banking industry is no different.
That’s why Qualitest recommends using both SAP testing services and the latest software testing tools in your organization. This will not only make your SAP testing process more efficient and effective, but also your bank’s services more impactful for your customers.
Ready to learn more about how you can elevate the effectiveness and efficiency of your team’s ERP and SAP testing? Click here to get your own personalized Proof of Concept of our SAP services.
