Salesforce testing for derisked customizations.

Upgrades and customizations optimize Salesforce for your business needs, but changes can introduce risks and conflicts. Ensure a seamless customer experience with validation and tailored testing services from our Salesforce experts.

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HOW WE CAN HELP YOU

We’ll turn integration points into sweet spots.

Achieve flawless end-to-end Salesforce integrations with your legacy, disparate and third-party systems. Test smarter and faster, with less cost.

Save SME time with our business process and Salesforce expertise.
Boost efficiency with reusable Salesforce assets.
Reduce your testing spend from 25% to 15% of project budgets.
Speed up releases. up to 6x with automation and AI.

Assure simply the best user experience.

After 20 years testing complex ERP solutions across numerous industries, we are specialists in simplification as well as quality. We’ll simplify your Salesforce implementations so you can start seeing greater business success and improved user experience fast.

Streamline Your Integrations

We’ll smooth Salesforce integrations for easier, faster, end-to-end external and internal user experience across platforms.

Set Your SMEs Free

Our Salesforce-specialized testers are also experts in ERP, CRM and business and test processes. Free up your SMEs’ valuable time for other important projects.

Save Time with Pre-Built Assets

Our prebuilt Salesforce-specific templates for requirements identification, use cases, test planning, reporting and more will simplify test structuring and documentation.

Plan Ahead for Salesforce Quarterly Releases.

Our inside knowledge puts you a giant step ahead. We’ll tell you in advance what you’ll need to test in your Salesforce estate as well as your integrated landscape, for seamless deployment.

OUR SOLUTIONS

Lift customer satisfaction higher than ever.

Successful Salesforce implementations can help improve your relationships with your customers, but risk-free deployment takes rigorous testing at the component and systems level. Leave that to us.

Component Testing

We’ll focus on each component or module separately to find defects and make sure each piece meets its requirements.

End-to-End System Integration Testing

We’ll execute automated testing of the true business processes and not just the technical flows.

Risk-Based Testing

We prioritize tests based on risk and business impact, accelerating the process with AI, ML and automation through our risk-based testing tool, Qualisense.

Derisked Migrations

We’ll ensure secure migration of customer data from third-party CRMs to Salesforce with automated reconciliation, integrity and data quality checks.

Customized Test Automation

We’ll apply our extensive knowledge of automated frameworks and tools to optimize automation for your unique business processes, goals and project scope.

User Acceptance Testing

We’ll ensure your reconfigured Salesforce platform meets all customer requirements and performs perfectly in business and user scenarios.

OUR CAPABILITIES

Technology that functions flawlessly isn’t good enough.

Our tailored enterprise testing solutions align with your targeted business priorities so your technology is fit for purpose as well as fit for use. Learn more.

Top Insights

Discover how you embrace innovation to drive new value for your organization.
Explore new insights. See tangible outcomes.

Case Study

Global Fashion Brand Soars to New Heights with Salesforce Einstein AI-driven Product Recommendations Feature Testing

When our Client wanted to integrate Einstein AI recommendations to deliver a more personalized shopping experience, this resulted in an increase in Average Order Value (AOV) and minimized the manual effort needed to create curated looks for shoppers.

Salesforce

3 min

Blog

Supercharge Customer Experience with Einstein GPT, New Salesforce GenAI CRM Tool

Salesforce has broken new ground with Einstein GPT, the world’s first generative AI CRM technology. Here’s how you can optimize it to enhance customer experience and boost productivity in sales, service, marketing, commerce and other functions.

CRM GenAI Salesforce

9 min

Blog

Mastering Seamless CRM Integration: Level up Your Salesforce

Testing your Salesforce integrations has a positive impact on your operations and customer satisfaction. CRM testing is crucial to Salesforce integration as it ensures a seamless transition and eliminates potential roadblocks. As technology continues to advance, prioritizing testing is vital to remaining competitive.

CRM Salesforce Technology

7 min

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Let’s talk Salesforce!

You need a custom-tailored Salesforce testing plan. We have a Salesforce expert standing by to talk.

FAQs

Here are some frequently asked questions about Salesforce testing.

What is Salesforce testing?

Salesforce testing refers to the process of testing the functionality and performance of Salesforce, a cloud-based customer relationship management (CRM) system. Salesforce testing is done to ensure that the system is working correctly, and that it meets the needs and expectations of the end-users.

There are several types of Salesforce testing that can be performed, including:

Functional testing: This type of testing is done to ensure that Salesforce meets its functional requirements and specifications. It verifies that the system is working as intended, and that all the functionalities are working correctly.

Integration testing: This type of testing is done to ensure that Salesforce integrates and works correctly with other systems and applications that it may be connected to, such as email, calendar, and external databases.

Performance testing: This type of testing is done to ensure that Salesforce can handle the expected load and performance requirements. It checks how the system responds to different loads, such as number of users, data volume, and concurrent requests.

Security testing: This type of testing is done to ensure that Salesforce is secure and protected against potential security threats.

User acceptance testing (UAT): This type of testing is done to ensure that the Salesforce system meets the needs and expectations of the end-users.

Regression testing: This type of testing is done to ensure that changes to the system do not negatively impact existing functionality.

Data migration testing: This type of testing is done to ensure that data migration from other system to Salesforce is done successfully, and the data is accurate and consistent.

Stress testing: This type of testing is done to ensure that the system can handle extreme loads, such as a large number of concurrent users, and that it behaves correctly under such conditions.

Overall, Salesforce testing is focused on ensuring that the system is working correctly, is secure, and meets the needs of the end-users, and it’s a continuous effort that covers all the lifecycle of the system.

How to do manual and automation tests for Salesforce?

Manual testing and automation testing are two different approaches to testing Salesforce. Both have their own advantages and disadvantages, and they can be used together to achieve the best testing results.

Manual testing for Salesforce involves manually performing test cases and validating the system’s functionality and performance. This type of testing is done by a human tester, who follows a set of test cases and checks the system’s behavior against the expected results. Manual testing is useful for testing specific functionalities and for exploratory testing, where the tester can use their own experience and knowledge to identify potential issues.

Automation testing for Salesforce involves using software tools to automate the testing process. This can include automating functional testing, performance testing, and regression testing of Salesforce. The goal of automation testing is to increase the efficiency and accuracy of testing, while also reducing the amount of manual effort required.

To perform automation testing for Salesforce, one can use test automation tools such as Selenium, Worksoft, HP UFT (Unified Functional Testing), TestComplete, and Testim. These tools allow for the creation of automated test scripts that can be run against the Salesforce system, simulating user interactions and validating the system’s functionality and performance.

When it comes to Salesforce, it’s important to note that Salesforce provides its own automation testing framework, called Salesforce Apex test classes, which allows developers to write test methods that can be run to validate their code.

To perform both manual and automation testing for Salesforce, organizations can use a combination of manual testing and automation testing. For example, manual testing can be used to test specific functionalities and explore the system, while automation testing can be used to test repetitive tasks, such as regression testing, and for performance testing.

What are the common challenges in Salesforce testing?

Testing Salesforce can be a complex and challenging task, as it involves testing a wide range of functionalities and integrations. Some of the common challenges in Salesforce testing include:

Data management: Salesforce stores and manages large amounts of data, and testing this data can be a challenge. This includes testing data migration, data integrity, and data security.

Integration testing: Salesforce integrates with a wide range of systems and applications, such as email, calendar, and external databases. Testing these integrations can be challenging, as it requires knowledge of both Salesforce and the integrated systems.

Performance testing: Salesforce is a cloud-based system that can handle a large number of concurrent users. Testing its performance under different loads can be challenging, as it requires setting up a large test environment, and simulating different loads.

Security testing: Salesforce stores and manages sensitive customer data, and testing its security can be challenging. This includes testing for common security threats, such as SQL injection and cross-site scripting (XSS) attacks.

User acceptance testing: Salesforce is designed to meet the needs of the end-users. Testing its usability and user experience can be challenging, as it requires recruiting and working with a large number of end-users.

Customizations and third-party apps: Salesforce allows for customizations and integration of third-party apps, this can lead to a unique system for every organization and testing them can be challenging as it requires specific knowledge and testing strategies.

Continuous integration and deployment: With the adoption of Agile and DevOps methodologies, Salesforce testing needs to be done continuously and in an automated way. This requires continuous integration and deployment, which can be challenging to implement and maintain.

Overall, Salesforce testing requires a combination of technical expertise, project management skills, and a deep understanding of the system’s functionalities and integrations. Additionally, testing Salesforce requires a combination of both manual and automated testing, and a continuous testing effort that covers all the lifecycle of the system.

Why Qualitest for Salesforce testing?

Qualitest is globally unmatched in Salesforce testing capabilities. We already have the expertise and experience, Quality Assurance testing methodologies, testing tools and infrastructure, communication strategies, flexibility and cost-effectiveness to be enterprise Salesforce tester of choice to some of the world’s leading brands.