Centralize and mature QA under a new Center of Excellence.
Frequent releases, diverse tooling landscape, lack of reliable metrics and limited QA resources.
Created in-depth assessment of current quality and detailed recommendations for the future.
Used innovative AI technology to aggregate disparate data points into a single source of truth.
Enabled new strategies to boost productivity, improve processes and increase automation.
40% reduction in test spend and 30% reduction in excess testing.
Our Client is one of the largest, most well-known fashion lifestyle conglomerates in the world. They offer a wide range of iconic brands to consumers online and in more than 6,000 stores across 40 countries.
Limited by a small number of QA resources, the Client was facing ongoing challenges from every part of the quality ecosystem:
The Client wanted to improve overall quality as well as leverage automation for greater efficiency, speed, lower costs and improved UX. They planned to streamline and mature their quality assurance practices under a new Center of Excellence and tapped Qualitest to help launch the effort. Our agreed-upon deliverables would be an in-depth, objective assessment of their current state of quality maturity, as well as recommendations for future initiatives.
Qualitest began with qualitative research. Under a tight timeframe, we created and sent out surveys, conducted QA health checks and completed more than 60 interviews with key Client stakeholders.
Next, to bring order to the Client’s disparate test data, we brought in our proprietary automated AI testing technology, Qualisense. Working at top speeds, Qualisense performed a data ingestion, aggregating more than 70,000 development and test data points from diverse SDLC systems into one single storage medium—a single source of truth—and removing duplications along the way.
We delivered a detailed quality maturity assessment of our findings, along with recommendations for the future. Our recommendations included focus areas to test and ways to improve processes, boost productivity and increase the use of automation.
“I can’t thank Qualitest enough for what they did as that document is my new bible. It was one of the best decisions I have made, to go with the AI assessment.”
– Vice President of QA & Testing
After we completed the initial deliverables, the Client brought us on board to help with implementation, supporting or assuming full responsibility for delivery of our recommended initiatives. Less than three months after implementation, we were able to see tangible results and benefits that included:
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