Our client, a leading social network company, produces devices that allow their customers to connect with friends, families, and business partners and schedule social events worldwide via the web using their Smart Home device and TV products with the latest a11y and l10n capabilities built-in. This case study shows how our QA team assisted this client in troubleshooting faulty hardware and recommended the most cost-effective ways to fix this so it can ship flawless devices to customers quickly.